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dear mr. gao:

i bought a color tv set from your store yesterday, but when i came back to home, i found there was no image in it. so i returned to your store, but your shop assistants said they would not be responsible for the problem.

i bought the color tv set and took it back to home without any question and i can only assume that the problem must be due to the quality of tv set itself.

i shall be glad that if you will replace my tv set as soon as possible.

yours sincerely,

A letter of a complaint.

Dear Manager,

Two weeks ago, I was walking along the street when I saw your a traffic advisement and I stepped into your shop.Dont find the domestic advice.Persuaded by your salesmans sweet words,I spent 2000Yuan and bought a fridge.When I took the new fridge home.I couldnt wait a minute and make it work once.Everything went on quitely well until yesterday. I open the door of fridge as usual, however, a wave of hot smell air is pronounced.The newly- bought fridge didnt produce cold but hot air.The foodcooler has gone can be worse NET.I hope you can do with the matter ASAP. My telephone number is 5256745. I am waiting for your reply.

A consumer.

Angel

Dear sir/madam

We bought the SQ200 camera from your company several days ago and found that we can not take pictures during our journey to Guangzhou because of the malfunction which couses us great inconvient.

We mail the camera to you in the hope that we couldget a refound for this.

I hope you could deal with it as soon as possible. Your prompt reply will be highly appreciated.

Best wishes

Yours

Wang Jia

Florence Trunkemeyer

College of Business

Ball State University

Muncie, IN 47300

November 15, 1998

General Computer Corporation

Engineering Department

P.O. Box 73219

Fort Worth, TX 76108

Dear Sir:

With reference to our order No. W 98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.

The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.

We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.

Yours sincerely,

(Signature)

To whom it may concern,

I am writing to make a complaint about your product and some other consumers have this problem, too.

I bought an E-dictionary in Sum Appliance last Sunday, July 2nd,. It worked well the first three days. But on the fourth day, I found there was something wrong with the screen. I couldnt read the letters and words clearly enough, it really made me upset. Whats more, I couldnt hear the pronunciations clearly, either.

I am providing you the following information, the date I bought it is July 2nd, and its serial number is H201, and I also enclose the guarantee statement with it. I hope you can provide me another new E-dictionary rather than just maintaining it. Because I simply cannot use this one, its out of service and function.

I hope you can solve this problem for us.

Dear mr. russell:

I just bought the book great expectations from a major foreign website. However, I discovered some problems about this book when I received it. Theres something wrong with the books binding.

The pages are not in order and its easy to be scattered. I would like for you to change it to a good one and be responsible for it. I also hope that similar situations will not occur again.

Please reply me as soon as posible.

Sincerely,

Li Hua

Auguest 14th,20xx.

Dear Mr. John ,

Im one of your neighbours.And Im now writing and behave of the residents association to complain about your making noises.You disterb others normallifes.

Since you moved in the building three months ago we have received manycomplaints about your bad behaviors. According to the complaints you have shownvery little consideration for the other residents of the building.For example,you often turned on the music very loudly till late.Furthermore every weekendyour extremely noisey partys last until the early hours of the next morning sothat other residents can not have a good rest.Much words though some residentshave talked to you about the noise you made your behavior has noimprovement.

A harmony communitys life needs every residents effert.Of course you areno exception.We hope you can realise and stop your improper behavior as soon aspossible.Unless you do something to improve the present situation,we will haveno other choice but to take legal action.

Yours sincerely

LinYue

Dear Mr. Chang:

On September 10, our order for 280 women's cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.

We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.

Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us.

Sincerely yours,

Li Ming